Customer Service Advisor - 1st Line Support

Job Ref: 50203340
Sector: Support & Administration
Job Type: Permanent
Date Added: 10 September 2019
  • Cumbria, England, UK Cumbria Cumbria GBR CA24 3JZ
  • £17,000 - £17,500 per Annum
  • Zornitsa Doncheva
  • 0161 888 2565

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Customer Service Advisor - Permanent Job - Competitive Salary

My major client in the IT sector is looking for a Customer Service Advisor, to come on board within their expanding team and assist in the growth of this even further. This is a fantastic opportunity to join a leading company that will offer you the chance to enhance your skillset and develop your experience.

As a Customer Service Advisor you will provide first line support and offer problem resolution in a fast paced environment to internal users and customers, assisting them with hardware and software problems via the phone and email.

Main responsibilities include:

  • Logging and categorising calls on the call logging system with high standards of detail
  • Proactive in providing feedback to the user regarding an issue until a resolution can be found
  • Liaising with intermediate support teams within the department and also third party companies
  • Record clearly and concisely the fault and resolution at a detailed level and in line with any timescales set out in the Service Level Agreement

The ideal candidate will have:

  • Excellent telephone manner/previous experience of working in Contact Centre environment
  • Experience providing face to face and over the phone/email support
  • Good technical knowledge
  • Ability to make effective decisions under pressure

The Customer Service Advisor role will be based in Cumbria and comes with a competitive salary along with:

  • 25 days holiday + bank holidays
  • Company pension scheme
  • Private medical insurance
  • Employee assistance programme
  • Life assurance

If you're a Customer Service Advisor that is looking for a new challenge and looking to be involved in various projects then please send me your CV asap and I will then give you a call to discuss.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

10/10/2019 09:34:08
GBP 17000 17000