2nd Line Support Engineer - 3 WEEK CONTRACT

Job Ref: 50202422
Sector: Support & Administration
Job Type: Contract
Date Added: 11 July 2019
  • Birmingham, West Midlands, England, UK Birmingham West Midlands GBR B1 1RT
  • £172.94 per Day
  • Lauren Rogers
  • 0203 909 5055
Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorienlogoweb189x84.png

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2nd Line Support Engineer


3 Week Contract - ASAP Start

My client, a national managed service provider is now looking for an experienced Support Engineer to provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA).


  • To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
  • Perform Break fix on all desktop equipment
  • To perform IMAC activities
  • Complete all allocated calls and maintain regular contact with call scheduler
  • To diagnose problems accurately using all the available resources and technical knowledge
  • To provide timely, quality solution keeping the customer updated and escalating if required
  • Refer to relevant procedures to perform role
  • Ensure administration is satisfactory and up to date
  • To carry out other tasks as requested by Team Leader

Knowledge / Skills

  • PC literate
  • Customer liaison skills
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Experience with Active Directory (not essential)
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting
  • Experience with Network builds
  • Experience with network printer installs and configuration
  • Experience with Microsoft applications in particular Office Suite, Visio/Project
  • Experience with VPN and remote work on machines

Please Apply today to be considered

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

10/08/2019 10:09:38