1st Line Service Desk Analyst

Job Ref: 50202161
Sector: Support & Administration
Job Type: Permanent
Date Added: 02 July 2019
  • Northamptonshire, England, UK Northamptonshire Northamptonshire GBR NN4 8QS
  • £22,000 - £25,000 per Annum
  • Henry Wilson
  • 0207 654 1117
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1st Line Service Desk Analyst - Northampton

My client is a UK Wide IT Services specialist who are looking for a 1st Line Support Analyst to join their Service Desk in Northampton on a permanent basis

The Service Desk operates within a fast paced environment supporting multi tenanted Desktop as a Service/managed service solutions whilst offering great career opportunities and experience in the latest technologies

The key responsibilities for this role includes:

  • Providing first line technical support / administration via telephone, email or remote connection.
  • Taking an active role in incident/problem/request fulfilment, in line with Service Level Agreements.
  • Take full ownership of an incident, ensuring customers and users are provided with accurate and timely updated information relating to their reported incident/request. This should be in line with agreed SLA's & OLA's.
  • Maintaining accurate activity updates within the Service Management System
  • Producing technical support documentation
  • Advise and assist colleagues in the resolution of incidents logged.

The key experience and knowledge required for this role includes:

  • 1st line service desk analyst with excellent customer facing and technical skills.
  • Experience within a service desk or technical support environment supported by an understanding of ITIL best practice
  • Educated to A Level or BTEC/GNVQ level, degree an advantage

This is a Permanent role working for a nationwide company as a 1st Line Service Desk Analyst.

To apply please contact:

Henry Wilson


0207 654 1117

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

01/08/2019 13:40:18
GBP 22000 22000