Data Warehouse Application Support Lead - SAS

Job Ref: 50199924
Sector: Support & Administration
Job Type: Permanent
Date Added: 27 March 2019
  • Basingstoke, Hampshire, England, UK basingstoke Basingstoke Hampshire GBR
  • £48,000 - £56,000 per Annum
    ANNUM
  • Georgina Frost
  • 0203 9095008
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Data Warehouse Application Support Lead

SAS

My client is currently looking for a Application Support Lead to work on a permanent basis in Basingstoke. They are looking for a candidate who has experience of SAS and Data Warehouses.

Incident Management

    • Technical support leadership, Investigate and resolve production issues.
    • Environment, Config changes and Data Fixes
    • Proactively monitor applications health.
    • Ensure SLA compliance for incident response and incident resolution
    • Ticket status updates and coordination with various stakeholders for issue resolution

Knowledge Management

    • Create/ Maintain Knowledge base of all the incidents (Tool - ServiceNow)
    • Document existing processes where necessary to not already available based on discussions with developers/L3 support
    • Root Cause Analysi

Reporting

    • SLA Dashboards - Monthly

If you feel you have the right skill set and would like to know more, then please apply!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
26/04/2019 17:46:30
GBP 48000 48000