3rd Line Support Engineer Our retail client are looking for an 3rd Line Support Engineer to join the team to manage, maintain and support the...
Data Warehouse Application Support Lead
My client is currently looking for a Application Support Lead to work on a permanent basis in Basingstoke. They are looking for a candidate who has experience of SAS and Data Warehouses.
- Technical support leadership, Investigate and resolve production issues.
- Environment, Config changes and Data Fixes
- Proactively monitor applications health.
- Ensure SLA compliance for incident response and incident resolution
- Ticket status updates and coordination with various stakeholders for issue resolution
- Create/ Maintain Knowledge base of all the incidents (Tool - ServiceNow)
- Document existing processes where necessary to not already available based on discussions with developers/L3 support
- Root Cause Analysi
- SLA Dashboards - Monthly
If you feel you have the right skill set and would like to know more, then please apply!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age