Call Reciever / Helpdesk Administrator

Job Ref: 50198949
Sector: Support & Administration
Job Type: Permanent
Date Added: 11 February 2019
  • Edinburgh, Scotland, UK Edinburgh Edinburgh GBR EH2 4QZ
  • Competitive
  • Ewan Brown
  • 0131 257 4961

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Call Receiver / Helpdesk Administrator - Edinburgh

Our Professional Services client is offering an exciting opportunity for a Call Receiver / Helpdesk Administrator to join their Edinburgh based team on full-time permanent basis

Main Duties:

  • Dealing with all incoming calls
  • Logging all information accurately
  • Clearing Engineers out of calls accurately and issuing next calls
  • Processing all consumable orders accurately
  • Liaise with customers to deal with issues arising with the supply or perceived supply of services in respect of Consumable & Critical alerts.
  • Customer Portal Maintenance
  • Provide Helpdesk associated administration assistance
  • Continually improve service to Customers
  • Telephone Skills
  • AX Skills
  • Device Volume analysis
  • Consumable product yield
  • historical meter/consumable reports
    • weekly reports are received from of Web Jetadmin/SiteAudit to assist with the role
  • Working with Helpdesk Engineer
  • Using and logging queries

The successful candidate will have the following skills/knowledge:

  • MS Excel, Outlook - basic skills are essential but extended training can be given
  • MS Windows - essential
  • Microsoft Dynamics AX - training will be given
    • This will include close attention to customised device message screens
  • FedEx/Parcelforce & Customer Portals
  • Monitoring Software app's:
    • @Remote + Portal
    • KM CSRC + Portal
    • SiteAudit
    • Web Jetadmin
    • H.P. device direct

Should this Call Receiver / Helpdesk Administrator position be of interest please submit your CV and I will be in contact by telephone as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

13/03/2019 15:09:18