Major Incident Manager - £310 per day

Job Ref: 50198881
Sector: Service Delivery
Job Type: Contract
Date Added: 07 February 2019
  • Hertfordshire, England, UK Hertfordshire Hertfordshire GBR SG1 2NY
  • £300 - £310 per Day
  • Henry Wilson
  • 0207 654 1117

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Major Incident Manager - Hertfordshire

My client is a Large Company Company who are currently looking to recruit a Major Incident Manager

The key responsibilities for this role includes:

  • Provides leadership in major incidents impacting business critical sites, applications and services.
  • Leverages technical expertise to convenes appropriate participants (resolvers) and to direct Major Incident response, with focus on service restoration.
  • Provides escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus.
  • Produces accurate and timely communications tailored to relevant audience (Senior Leaders, Stakeholders, Business and End-Users).
  • Identifies and leads continuous improvement activities in Command Centre Incident Resolution Team.
  • Provides incident based data for team metrics.

The key experience and knowledge required for this role includes:

  • Have a broad and deep knowledge of how enterprise systems and technologies work.
  • Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (e.g. server, network, authentication, database).
  • Major Incident Management experience.
  • Excellent written and verbal communication skills.
  • Strong leadership skills to direct service teams during Major Incidents that could cause significant impact to business. Remaining calm, professional and focused in these high pressure situations.
  • Excellent Incident and Problem Management knowledge and skills.
  • Able to work unsupervised, independently and within a global team.
  • Experienced user of a call handling or trouble ticketing system (Remedy or similar).
  • Experience in the use of computer monitoring systems (CA Spectrum or similar).
  • Flexibility with respect to the work schedule (shift work, overtime, etc).

This is a contract role working for a top company as a Major Incident Manager.

To apply please contact:

Henry Wilson


0207 654 1117

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

09/03/2019 14:54:20
GBP 300 300