Service Desk Manager / Service Desk Lead

Job Ref: 50191138
Sector: Support & Administration
Job Type: Contract
Date Added: 24 May 2019
  • Oldbury, West Midlands, England, UK Oldbury West Midlands GBR B70 7JD
  • £200 - £300 per Day
    DAY
  • Yasmin Findlay
  • 0207 654 1135
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Service Desk Manager / Service Desk Lead

Our client, require a Service Desk Manager / Service Desk Lead to work in their client offices based in Oldbury.

Service Desk Manager / Service Desk Lead Essential Skills: -

  • Provide line management of service desk analyst staff to include performance and resource management, and execution of HR responsibilities for staff wellbeing and development.
  • Manage the processing of incoming calls to the Help Desk via telephone, web and e-mail to ensure courteous, timely, and effective resolution of end user issues and requests.
  • Design and enforce request handling and escalation policies and procedures

Service Desk Manager / Service Desk Lead

  • Demonstrated experience in the supervision of a technical support team.
  • Experience within a Service Desk - Managing incidents and requests, business expectations, feedback and communication
  • Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
  • Solid relationship management and performance management skills.

Service Desk Manager / Service Desk Lead Desirable Skills: -

ITIL awareness

If you are interested in the role of Service Desk Manager / Service Desk Lead please apply

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
23/06/2019 10:37:24
GBP 200 200