UX Design Manager

UX Design Manager
  • £50,840 - £73,436 per Annum
  • Permanent
  • City of London, London, England, UK City of London London GBR WC1A 1PB
Job Ref: 2
Sectors: Creative, UI and UX Other
Date Added: 13 January 2022

UX Design Manager

Right now, my client a leading FS orgainisation is looking for a seasoned, UX Design Manager to join our growing Service & Experience Design team. We'll need you to be infectiously passionate about UX, Research, insight and all things digital. And your people skills are super important too.

You'll be in good company with a Service & Experience Design team who are taking the lead in defining and creating exceptional member-focused experiences across Nationwide. We're evolving a best-in-class design and research capability to deepen our understanding of our members' ever-changing needs, expectations and behaviour, and put design thinking at the heart of all that we do. It's no small feat but we're lucky enough to have a team of 60+ UX Designers, UI Designers, Content Designers and Design Researchers working together to make it happen - not to mention in-house research facilities, great perks and a culture to be proud of.

We all share a passion for designing the right things the right way and working together to do the best we can for our members. In order to do that, we want to keep bringing new perspectives, diverse backgrounds, and richly varied experience to our team.

And that's where you come in...

What you'll be doing

As a UX Design Manager, you could find yourself working on an exciting new proposition or representing UX design for one of our digital channels. This might mean shaping a UX approach for one of our Agile Hubs or immersing yourself in insight to get to know our members better. Research, analytics, insight, testing. You'll be part of it all, defining user needs, wants and expectations then creating exemplary journeys that put them first.

You'll build and develop strategic relationships with stakeholders from around the business and be instrumental in identifying and scoping the work we do. You'll play an active role in defining how we do what we do (our processes and methods) and you'll be driving adherence to our standards of quality, accessibility, usability and regulatory compliance.

This role still offers the opportunity to be hands-on with other disciplines in the creation of UX artefacts and be involved in the delivery of member experiences.

A skilled mentor, you'll share your knowledge and experience in ways that encourage your team and continually raise the quality bar. As a line manager, you will guide your direct reports in both their personal and career development, helping them to achieve their potential.

Whatever you're working on, one thing's for sure: you'll be surrounded by like-minded design talents in a culture that champions design thinking, insight and user focus.

So, if you're not shy of a challenge and feel as passionate about User experience, collaboration and solving problems as we do, this might be just the opportunity for you.

About you

We'll need you to have...

  • Demonstrable experience of leading multi-disciplinary teams in researching, defining, designing, developing and delivering digital experiences and services - client or agency side.
  • A comprehensive knowledge of UX tradecraft and human-centred, evidence-based design methods and practice. And you have the experience to select the most appropriate approach according to the constraints and opportunities of the situation at hand.
  • The ability to bring ideas to life through sketching, using industry standard software/tools and language - we like to realise ideas at speed and have a culture that supports rapid and iterative create, test and learn.
  • A desire to share your UX design expertise with those around you and to develop the skills with members of the team - acting as a mentor and career manager.
  • Empathy and creativity in equal measures - your ability to understand people's needs, behaviours and motivations, and knack for solving their problems are your super-powers.
  • Excellent written and verbal communication skills and an aptitude for storytelling and presenting your ideas and opinions in a thoughtful and engaging way.
  • Significant experience of designing and iterating human-centred content as part of a multidisciplinary team in a fast-paced environment.
  • Great influencing and relationship building skills. You'll be comfortable engaging stakeholders at all levels and coming up with creative ways to them on board, flying the flag for UX design.
  • An insightful approach and the ability to make evidence-based decisions and solve problems pragmatically. You'll be able to demonstrate where you've used data and research to inform yourself and others and find the best way forward.
  • Adaptability and a growth mindset. In a time of digital evolution, you'll be comfortable adapting to new technologies, ways of working and learning constantly.
  • Ideally experience of agile ways of working and influencing change in a large organisation

The extras you'll get

Our people's success isn't based on how long they spend at their desk. While you'll have contracted hours, we want to offer a flexible environment where possible. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours.

We've let you know about the flexibility available for this role at the start of the advert. This means you can quickly decide if it suits how you'd like to work.

There are all sorts of employee benefits available, including:

  • A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

12/02/2022 15:46:36
GBP 50840 73436 Annum
Contact Consultant:
Josh Vogel

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